{"id":195,"date":"2019-08-01T00:00:37","date_gmt":"2019-07-31T22:00:37","guid":{"rendered":"http:\/\/oprotect.com\/blog\/?p=195"},"modified":"2019-07-24T11:13:14","modified_gmt":"2019-07-24T09:13:14","slug":"la-securite-des-hotels-de-luxe-un-exercice-particulier","status":"publish","type":"post","link":"https:\/\/www.oprotect.com\/blog\/la-securite-des-hotels-de-luxe-un-exercice-particulier\/","title":{"rendered":"La s\u00e9curit\u00e9 des h\u00f4tels de luxe, un exercice particulier"},"content":{"rendered":"<h3><em>La s\u00e9curit\u00e9, responsabilit\u00e9 et argument de vente pour les h\u00f4tels<\/em><\/h3>\n<p>La s\u00e9curit\u00e9 des clients est la responsabilit\u00e9 des h\u00f4tels. En effet, la loi fran\u00e7aise rend responsable les h\u00f4tels des vols et dommages caus\u00e9s aux clients (<a href=\"\/\/www.service-public.fr\/particuliers\/vosdroits\/F2056\">\/\/www.service-public.fr\/particuliers\/vosdroits\/F2056<\/a>). Cette loi a effet au niveau de la s\u00e9curit\u00e9 incendie, avec un cahier des charges pr\u00e9cis \u00e0 remplir, mais aussi au niveau des vols commis dans l\u2019enceinte de l\u2019h\u00f4tel. D\u2019un point de vue l\u00e9gal, la s\u00e9curit\u00e9 des h\u00f4tels est donc un enjeu majeur.<\/p>\n<p>Mais \u00e7a l\u2019est aussi d\u2019un point de vue purement commercial. Le cercle de r\u00e9flexion h\u00f4telier R\u00e9seau Veille Tourisme appelle \u00e0 \u00ab vendre la qui\u00e9tude \u00bb. Effectivement, proposer un endroit s\u00fbr fait partie des arguments de vente des h\u00f4tels. On note par exemple que les entreprises sont tr\u00e8s attentives \u00e0 la s\u00e9curit\u00e9 des lieux avant de r\u00e9server un h\u00f4tel pour un congr\u00e8s, un round de n\u00e9gociation ou un s\u00e9minaire. La s\u00e9curit\u00e9 est donc un double enjeu pour les h\u00f4tels.<\/p>\n<h3><em>Un dispositif de s\u00e9curit\u00e9 particulier<\/em><\/h3>\n<p>Face \u00e0 cet enjeu majeur, la plupart des h\u00f4tels ont pris des mesures. La s\u00e9curit\u00e9 incendie concerne tous les h\u00f4tels et ne varie pas beaucoup entre les \u00e9tablissements car elle d\u00e9pend de r\u00e8gles publiques. La s\u00e9curit\u00e9 contre les vols est plut\u00f4t r\u00e9serv\u00e9e aux h\u00f4tels les plus luxueux, principales cibles des malfaiteurs. On se rappelle notamment de l\u2019h\u00f4tel Carlton de Cannes, o\u00f9 103 millions d\u2019euros de bijoux ont \u00e9t\u00e9 d\u00e9rob\u00e9s en 2013. Ces h\u00f4tels ont mis en place des dispositifs de s\u00e9curit\u00e9 d\u00e9velopp\u00e9s.<\/p>\n<p>Mais la s\u00e9curit\u00e9 de l&#8217;h\u00f4tellerie de luxe est compliqu\u00e9e car tr\u00e8s particuli\u00e8re. En effet, les clients viennent dans un h\u00f4tel pour se sentir bien et non pour \u00eatre \u00e9pi\u00e9s. Ainsi, les dispositifs de s\u00e9curit\u00e9 doivent prot\u00e9ger, rassurer mais pas oppresser. Exit les portiques \u00e0 l\u2019accueil ou les contr\u00f4les brutaux par des agents de s\u00e9curit\u00e9. Dans les h\u00f4tels, la s\u00e9curit\u00e9 doit \u00eatre subtile. Ce qui rend la chose tr\u00e8s complexe. Les h\u00f4teliers utilisent ainsi beaucoup la vid\u00e9osurveillance et les technologies de s\u00e9curit\u00e9, plus discr\u00e8tes que les agents. Mais malheureusement moins efficaces quand il s\u2019agit d\u2019emp\u00eacher les vols ou d\u2019intervenir et non seulement de pr\u00e9venir.<\/p>\n<h3><em>Les agents de s\u00e9curit\u00e9 sont tr\u00e8s demand\u00e9s mais doivent \u00eatre tr\u00e8s qualifi\u00e9s<\/em><\/h3>\n<p>\u00ab&nbsp;Lorsque la technologie atteint ses limites, l\u2019humain prend le relais&nbsp;\u00bb \u00e9crit Alexandre Bassette dans un article sur la s\u00e9curit\u00e9 des h\u00f4tels publi\u00e9 dans l&#8217;Express en 2013. Les h\u00f4tels font aussi beaucoup appel aux agents de s\u00e9curit\u00e9. Les h\u00f4teliers placent des agents en costume \u00e0 diff\u00e9rents points des b\u00e2timents ou bien des agents incognito, en civil, au milieu des clients. Dans tous les cas, les agents doivent \u00eatre extr\u00eamement comp\u00e9tents. Ils doivent parler anglais, \u00eatre capables de travailler discr\u00e8tement et faire preuve d\u2019une certaine r\u00e9partie pour s\u2019adresser avec soin aux clients de l\u2019h\u00f4tel sans les brusquer. Bref, les entreprises de s\u00e9curit\u00e9 doivent former leurs agents&nbsp;! L\u00e0 est tout l\u2019enjeu. Les agents de s\u00e9curit\u00e9 habituels ne suffisent plus. <a href=\"\/\/oprotect.com\/blog\/2018\/10\/11\/la-montee-en-gam\u2026-securite-privee\/\">Une mont\u00e9e en gamme est n\u00e9cessaire.<\/a> Plus que n\u00e9cessaire, elle est m\u00eame vitale pour les h\u00f4tels de luxe qui comptent \u00e9norm\u00e9ment sur les agents pour leur s\u00e9curit\u00e9.<\/p>\n<p>En conclusion, la s\u00e9curit\u00e9 dans les h\u00f4tels est complexe et cruciale pour les h\u00f4teliers tant elle influe sur leurs ventes. Et pour r\u00e9gler ce probl\u00e8me, les h\u00f4tels font appel \u00e0 des agents de s\u00e9curit\u00e9 \u2026 form\u00e9s. Tout l\u2019enjeu pour le secteur est dor\u00e9navant la formation des agents&nbsp;!<\/p>\n","protected":false},"excerpt":{"rendered":"<p>La s\u00e9curit\u00e9, responsabilit\u00e9 et argument de vente pour les h\u00f4tels La s\u00e9curit\u00e9 des clients est la responsabilit\u00e9 des h\u00f4tels. En effet, la loi fran\u00e7aise rend responsable les h\u00f4tels des vols et dommages caus\u00e9s aux clients (\/\/www.service-public.fr\/particuliers\/vosdroits\/F2056). Cette loi a effet au niveau de la s\u00e9curit\u00e9 incendie, avec un cahier des charges pr\u00e9cis \u00e0 remplir, mais &hellip; <\/p>\n<p class=\"read-more\"><a class=\"btn btn-default\" href=\"https:\/\/www.oprotect.com\/blog\/la-securite-des-hotels-de-luxe-un-exercice-particulier\/\"> Read More<span class=\"screen-reader-text\">  Read More<\/span><\/a><\/p>\n","protected":false},"author":1,"featured_media":601,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[7],"tags":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v19.9 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>La s\u00e9curit\u00e9 des h\u00f4tels de luxe, un exercice particulier - Blog Oprotect<\/title>\n<meta name=\"description\" content=\"La s\u00e9curit\u00e9 des h\u00f4tels est un enjeu commercial immense dans le luxe. 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