{"id":236,"date":"2019-01-09T10:04:01","date_gmt":"2019-01-09T09:04:01","guid":{"rendered":"http:\/\/oprotect.com\/blog\/?p=236"},"modified":"2019-07-17T10:50:05","modified_gmt":"2019-07-17T08:50:05","slug":"les-pharmacies-face-aux-agressions","status":"publish","type":"post","link":"https:\/\/www.oprotect.com\/blog\/les-pharmacies-face-aux-agressions\/","title":{"rendered":"Les pharmacies face aux agressions"},"content":{"rendered":"

En 2017, l\u2019Ordre National des Pharmaciens a recueilli 212 d\u00e9clarations d’agression. Cet organe recense les plaintes des officines pour mettre en lumi\u00e8re le besoin de s\u00e9curit\u00e9 de ces commerces. Il faut bien souligner que seule une partie des pharmaciens vont jusqu\u2019\u00e0 signaler aupr\u00e8s de l\u2019ONP qu\u2019ils ont subi une agression. Les chiffres sont donc biais\u00e9s, mais donnent une id\u00e9e des tendances dans le milieu. Ainsi, \u00e0 quels probl\u00e8mes de s\u00e9curit\u00e9 les pharmacies font elles face\u00a0?<\/p>\n

Des commerces particuliers cibl\u00e9s pour plusieurs raisons<\/h2>\n

Les pharmacies sont des commerces particuliers de par leurs marchandises. Ils vendent des m\u00e9dicaments, des substances recherch\u00e9es. Ainsi, ils sont la cible de diff\u00e9rents agresseurs. Certains veulent voler la caisse, bien que le fonctionnement financier des pharmacies est tr\u00e8s largement d\u00e9mat\u00e9rialis\u00e9. Cette raison explique 22% des agressions signal\u00e9es. Les deuxi\u00e8mes motifs de violence sont li\u00e9s aux refus de vente (hors stup\u00e9fiants). Enfin, on trouve les probl\u00e8mes d\u2019ordonnance ou d\u2019ouverture des droits sociaux\u00a0(12%).<\/p>\n

Des agressions difficiles \u00e0 anticiper dans les pharmacies<\/h2>\n

Les officines sont largement \u00e9quip\u00e9es en cam\u00e9ras de surveillance. Dans 80% des cas d\u2019agressions rapport\u00e9es, la pharmacie b\u00e9n\u00e9ficiait d\u2019une surveillance vid\u00e9o. On constate ainsi que ces dispositifs ne sont pas suffisamment dissuasifs. En outre, les agresseurs sont dans 61% des cas des habitu\u00e9s du commerce. Les agresseurs sont donc connus, et les pharmaciens s\u2019en m\u00e9fient peu.<\/p>\n

Ces agressions restent sans gravit\u00e9 physique<\/h2>\n

Les agressions que subissent les pharmaciens sont intol\u00e9rables. L\u2019Ordre National des Pharmaciens encourage vivement les officines \u00e0 rapporter ces violences, pour ne pas les banaliser. N\u00e9anmoins, et heureusement, 92% des agressions sont sans gravit\u00e9s physiques. 64% des agressions sont d\u2019ordre verbale\u00a0: injures et menaces. On note cependant 10% d\u2019agressions avec arme \u00e0 feu, ce qui est alarmant.<\/p>\n

Un probl\u00e8me particulier : les pharmacies de garde<\/h2>\n

\u00catre pharmacie de garde, c\u2019est s\u2019exposer \u00e0 une population plus incertaine, plus dangereuse. Certaines de ces officines sont prot\u00e9g\u00e9es par les commissariats de police, mais cette protection s\u2019affaiblit, faute de moyens. Par exemple, d\u00e8s janvier 2019, les pharmaciens de Honfleur-Deauville ne b\u00e9n\u00e9ficieront plus du filtrage par le commissariat de police lors des gardes de nuit. Jusque-l\u00e0, ces pharmacies de garde ne recevaient que les individus \u00e9tant pass\u00e9s par le commissariat, et dont l\u2019ordonnance est v\u00e9rifi\u00e9e. Cette nouvelle mesure inqui\u00e8te les pharmaciens, qui seront directement en relation avec les clients nocturnes, parfois mal intentionn\u00e9s.<\/p>\n

Quelles solutions pour les officines\u00a0?<\/h2>\n

Les forces de police manquent de moyens pour prot\u00e9ger les pharmacies, et cela surtout la nuit. Les pharmacies peuvent donc se tourner vers le priv\u00e9. La pr\u00e9sence d\u2019un agent de s\u00e9curit\u00e9 est tr\u00e8s dissuasive pour les personnes mal intentionn\u00e9es. Les plateformes de r\u00e9servation d\u2019agents en ligne, comme OProtect<\/a>, permet aux pharmaciens de r\u00e9server un agent quand ils le souhaitent. Ainsi, les pharmacies de garde peuvent choisir de faire appel aux services d\u2019un agent de s\u00e9curit\u00e9 uniquement la nuit, et uniquement quand elles sont de garde, si elles le souhaitent. D\u2019autres choisiront d\u2019embaucher un agent pour les jours de forte affluence, le samedi par exemple, pour pr\u00e9venir les vols.<\/p>\n","protected":false},"excerpt":{"rendered":"

En 2017, l\u2019Ordre National des Pharmaciens a recueilli 212 d\u00e9clarations d’agression. Cet organe recense les plaintes des officines pour mettre en lumi\u00e8re le besoin de s\u00e9curit\u00e9 de ces commerces. Il faut bien souligner que seule une partie des pharmaciens vont jusqu\u2019\u00e0 signaler aupr\u00e8s de l\u2019ONP qu\u2019ils ont subi une agression. Les chiffres sont donc biais\u00e9s, … <\/p>\n

Read More Read More<\/span><\/a><\/p>\n","protected":false},"author":1,"featured_media":628,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[7],"tags":[],"yoast_head":"\nLes pharmacies face aux agressions - Le blog Oprotect en toute s\u00e9curit\u00e9<\/title>\n<meta name=\"description\" content=\"Les pharmacies subissent de nombreuses agressions, rapport\u00e9es \u00e0 l'Ordre National des Pharmacies. 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